Remote Console

With the remote console feature, you can directly access the server via SSH, VNC, Telnet, RDP, and Web from your web browser. Manage the server securely in the SHIELDGate's web isolation browser (RBI) environment without the need to install separate client programs.

Table of Contents

• Feature Introduction
• Server Type
• Check Server List
• Accessing the Server
• Using SSH Server
• Using VNC Server
• Using RDP Server
• Using Telnet Server
• Using a Web Server
• End Session
• Error Handling
• Caution

Feature Introduction

The remote console feature offers the following advantages:

• Easy Access: No separate installation of SSH·VNC·Telnet·RDP·Web client is required
• Secure Connection: Safe remote access in the SHIELDGate web isolation browser (RBI) environment
• Various Protocols: SSH(terminal), VNC·RDP(GUI screen), Telnet(legacy terminal), Web(web-based service) all supported
• One-Click Access: Access directly without additional input using the authentication information (or URL) pre-registered by the administrator.
• File Transfer: SSH·Web access allows file upload and download via the web.

Server Type

The remote console supports five types of servers, and the features provided vary by type.

type	Connection Type	File Transfer	Main Uses
SSH	Encryption Terminal	support	Linux/Unix Server Management
VNC	Remote Control of GUI Screen	Not supported	Tasks that require a graphic interface
Telnet	Text Terminal	Not supported	Legacy System · Management of Legacy Network Equipment
RDP	Remote Control of Windows GUI Screen	Not supported	Graphic-based tasks on Windows Server
Web	Web-based service access	support	NAS management console, network device web UI, internal web service, etc.

Check Server List

Step 1: Accessing the Remote Console Menu

After logging into SHIELDGate, in the left menu,Remote ConsoleThe list of servers registered by the selection manager is displayed in card format.

Server Card Information

Each server card displays the following information:

• Server Type: Displayed on the top left corner of the card with SSH / VNC / Telnet / RDP / Web tags
• Server Name: Server identifier set by the administrator
• Server Status: Server accessibility status

Accessing the Server

Access Method

desired server card __PH_0__ClickThe connection will automatically start depending on the server type. If the connection is successful, the connection screen for each type will appear:

• SSH·Telnet : Web Terminal Screen
• VNC : Remote Server GUI Screen
• RDP : Remote Windows Server GUI Screen
• Web : Web page of the registered URL (RBI isolation environment)

Automatic Authentication

Users will automatically connect using the authentication information (or URL) pre-registered by the administrator without entering a separate ID/password.

Using SSH Server

Using the Terminal

If the SSH connection is successful, the web terminal will be executed. You can use all common Linux commands. Keyboard input is transmitted to the server in real-time, and the command execution results are displayed directly in the terminal.

File Upload

Transferring files from local PC or SHIELDGate file repository to the server

1. File Transfer WindowUploadTab Selection
2. Select a file to upload using one of the following methods:

• Local PC: Select files directly from the computer
• SHIELDGate File Box: Select a file from the SHIELDGate File Box (for SHIELDrive users only)

3. Specifying the path of the target server
4. UploadButton Click
5. Check upload progress and wait for completion message

File Download

File transfer from the server to the local PC or SHIELDGate file repository

1. File Transfer WindowDownloadTab Selection
2. Select the file to download from the server file explorer
3. Select Save Location:

• Local PC: Direct download to user computer
• SHIELDGate File Box: Save to SHIELDGate File Box (for SHIELDrive users only)

4. DownloadButton Click
5. Check download completion message

File transfer is provided on SSH and Web servers. File transfer functionality is not available on VNC, Telnet, and RDP servers.

Using VNC Server

GUI Screen Control

If the VNC connection is successful, the GUI screen of the remote server will be displayed in the browser. You can control the remote server screen in real-time using the mouse and keyboard, just like using a remote desktop from the local PC.

Shortcut Key Transmission

When connecting to the VNC server, displayed on the screenShortcut Key Transmission Floating PanelYou can send Windows shortcuts to a remote server through __PH_0__. OS-level shortcuts that the browser intercepts (Ctrl+Alt+DelUsed to directly input (etc.) into a remote server.

How to use

1. After connecting to the VNC server, the screen aboveShortcut Key Transmission Floating PanelCheck
2. Click the panel to expand the shortcut list and select the desired shortcut.
3. The shortcut will be sent to the remote server immediately upon selection.

💡 If the floating panel covers the workspace, the panel can beDrag to move to the desired locationcan do it.

Provided shortcuts

Shortcut keys	Purpose
Ctrl+Alt+Del	Unlock · Login · Open Task Manager
Windows+Tab	Task View · Virtual Desktop Switch
Windows+D	View Desktop
Windows	Start Menu
Alt+F4	Close Active Window
Translation	Translate the current screen into the selected language (Korean / English / Japanese / Chinese (Simplified and Traditional))

Usage Example

• Windows Server Login: On the Lock ScreenCtrl+Alt+DelSelect → Display password input screen → Log in after entering password
• Task Manager Invocation: When It Is Necessary to Terminate an Unresponsive ProcessCtrl+Alt+DelSelect → Run Task Manager

The shortcut key transmission floating panel isProvided equally on VNC and RDP serversYou can use the same shortcut set (including translation) on the RDP server. For how the translation feature works (language retention scope, administrator policy control, etc.), please refer to the work system access guide > browser context menu guide.

Using RDP Server

Windows GUI Screen Control

If the RDP connection is successful, the GUI screen of the remote Windows server will be displayed in the browser. You can control the remote Windows screen in real-time using the mouse and keyboard. It operates within the RBI isolation environment without the need for a separate RDP client installation. It is automatically authenticated with the registered ID/password, so no separate login input is required.

Shortcut Key Transmission

When connecting to the RDP server, it is the same as VNC.Shortcut Key Transmission Floating PanelThis is provided.Ctrl+Alt+Del, Windows+Taband OS level shortcuts andTranslationYou can use the menu in the same way. For usage instructions, a list of provided shortcuts, and usage examples, please refer to the above VNC server usage > Shortcut transmission section.

RDP server is**File upload / download functionality is not supported.**If file transfer is necessary, please use the SSH server.

Using Telnet Server

If the Telnet connection is successful, a text-based terminal will be launched. You can manage legacy systems and outdated network devices with common commands. Keyboard input is transmitted to the server in real-time.

Security Notice: The Telnet protocol is not encrypted. It is recommended to use SSH in external exposure environments.

Using a Web Server

Web Screen Access

If the web connection is successful, the web page of the URL registered by the administrator will be displayed in the RBI isolation environment in the browser. It can be controlled with a mouse and keyboard just like a regular web browser. You can access the URL registered by the administrator directly without entering a separate ID/password.

File Upload·Download

Web type supports file upload and download just like SSH. The file transfer method is aboveSSH Server Usage > File Upload / File DownloadPlease refer to the section.

Isolation Security Policy

The Web type applies the same level of isolation security policy as the URL input field. Depending on the administrator settings, site navigation, printing, video conferencing, context menus, etc. may be restricted.

Precautions

The web type only provides URL registration and access functionality. Features such as app image registration, IAP settings, and related URL registration supported by the business system app are not supported.

End Session

How to Exit Normally

1. At the top of the connection screenendButton Click
2. A confirmation dialog will appear: "Do you want to disconnect?"
3. endClick the button to end the session
4. Automatically returns to the server list screen.

Important Notes

Caution: The 'exit' command is not supported. Entering the exit command in the terminal will not terminate the session. Be sure toEnd ButtonPlease end the session using __PH_0__.

Error Handling

Connection failure error

Symptoms: "Server Connection Failed" modal window display "Unable to connect to the server. Please try again later."

Countermeasures :

1. checkButton Click
2. Click the server card again after a moment to attempt reconnection.
3. If the problem persists, contact the administrator.

Authentication information error

Symptoms: "Server Authentication Failed" modal window display "The authentication information (ID or password) is incorrect, and you cannot connect to the server. Please request the administrator to verify the authentication information."

Countermeasures :

1. checkButton Click
2. Request to the administrator to verify server authentication information
3. Admin attempts to reconnect after modifying information

Caution

Security Related

• Before performing important tasks, be sure to back up.
• Be careful when handling sensitive information on the server.
• Be sure to end the session after completing the work.
• Telnet is not encrypted, so it is recommended to use SSH in environments where security is important.

Precautions for Use

• Network Disconnection: If the network connection is unstable, the session may be disconnected.
• Concurrent access: Multiple users can connect simultaneously to the same server.
• File Transfer: Transferring large files may take a long time (SSH·Web only)
• Function Limitations by Type: VNC·Telnet·RDP servers do not provide file transfer functionality.